Effective date: 26.02.2025
Return policy
If you are not entirely satisfied with your purchase, we are here to help with our return policy.
Eligibility for Returns
Items must be returned within 30 days from the date of receiving the items.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase is required.
Certain items such as perishable goods may not be eligible for return.
For reasons of health protection and hygiene, we cannot accept returns of sealed personal-care products that have been unsealed after delivery, unless the goods are faulty.
Return Process
Contact our customer support at support@allnatural.me to initiate a return request .
Be sure to include your order number, the items you’re returning, and whether it’s a statutory cancellation or a standard return.
Once approved, we will provide instructions on how to return your item.
The customer is responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 30 days upon receiving the goods back.
If you cancel your order within your legal 30-day cooling-off right, we will refund the product price and the basic (cheapest) outbound delivery cost. We do not refund any premium delivery upgrades.
Exchanges
If you need to exchange an item, please contact us to confirm availability.
Exchanges are processed once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue.
We will provide a replacement or full refund as applicable.
Contact us
For any questions regarding our return policy, please contact us at: returns@allnatural.me
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